Refund and Returns Policy

1. Overview

Thank you for shopping with skillswapsupplies.com

This Refund and Returns Policy explains how we handle returns, refunds, exchanges, and order issues for purchases made through approved sales channels operated by Skillswap Supplies LLC, including our website where online checkout is available

2. Returns

Customers may request a return within 30 days of receiving their order

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and proof of purchase

Items that are used, damaged by the customer, missing parts, or returned after the return period may not be accepted

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible

We may ask for your order number, a description of the issue, and photos of the product or packaging

If the issue is confirmed, we may offer a replacement, exchange, refund, or other suitable solution

4. Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved

If approved, the refund will be issued to the original payment method when possible

Refunds are generally processed within 7 business days after approval, but the time it takes to appear in your account may depend on your bank, card issuer, or payment provider

5. Return Shipping

Return shipping costs may be the customer’s responsibility unless the return is due to our error, a defective item, or an incorrect item

6. Third-Party Marketplace Orders

Skillswap Supplies LLC may sell products through third-party marketplaces such as Amazon.com or other approved platforms

If you purchased a product through a third-party marketplace, the return, refund, exchange, and order support process may be handled according to that marketplace’s policies

7. Contact Us

To request a return or ask a question about this policy, please contact us through our Contact Us page or by email at support@skillswapsupplies.com